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Answer a ticket by a knowledge base article
Posted: Fri Feb 12, 2016 7:34 am
by fm5000
Hi,
Is it possible to answer a ticket by a knowledge base article?
Regards,
Frank
Re: Answer a ticket by a knowledge base article
Posted: Sat Feb 13, 2016 2:04 am
by mkoch227
It is not possible to directly insert a knowledgebase article into a ticket. You will need to either copy+paste the contents of the KB article or send a link to the article.
Re: Answer a ticket by a knowledge base article
Posted: Sat Feb 13, 2016 7:16 am
by fm5000
Ok. Thank you for your answer.
This is the way I currently use
