Answer a ticket by a knowledge base article

Forum dedicated to Mods for HESK created by Mike Koch

Moderator: mkoch227

Post Reply
fm5000
Posts: 23
Joined: Fri Feb 12, 2016 7:30 am

Answer a ticket by a knowledge base article

Post by fm5000 »

Hi,

Is it possible to answer a ticket by a knowledge base article?

Regards,
Frank
Top
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Answer a ticket by a knowledge base article

Post by mkoch227 »

It is not possible to directly insert a knowledgebase article into a ticket. You will need to either copy+paste the contents of the KB article or send a link to the article.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
Top
fm5000
Posts: 23
Joined: Fri Feb 12, 2016 7:30 am

Re: Answer a ticket by a knowledge base article

Post by fm5000 »

Ok. Thank you for your answer.
This is the way I currently use :)
Top
Post Reply

Return to “Mods for HESK (by Mike Koch)”