PHPJunkyard support forum

Is there a way to change the required fields by the type of ticket submitted? Example, user is having desktop issues would show relevant fields related to desktops, while applications issues would show fields relevant to collecting user information.

This is currently not supported by HESK, the custom fields are not that flexible (yet).

Can you tell me which php files would be effected? Maybe I can add some jquery to hide/disable fields based on a selection if I knew where to start.

Thanks,

Mike

The index.php is responsible for printing out "submit a ticket" form.

You will need some PHP experience though as the fields are printed out on-the-fly.