Customize reports

Helpdesk for my helpdesk software

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alve89
Posts: 7
Joined: Mon Mar 16, 2015 3:47 pm

Customize reports

Post by alve89 »

Script URL: https://update.support.stefan-herzog.com
Version of script: 2.6.5
Hosting company: all-inkl.com
URL of phpinfo.php: https://update.support.stefan-herzog.com/phpinfo.php
URL of session_test.php: -
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Hello all!

I'd like to customize the reports functionality to have an option to set the report type to "Tickets per customer". What is needed to be done to make this working?

Many thanks in advance and best regards
Stefan
Klemen
Site Admin
Posts: 10167
Joined: Fri Feb 11, 2005 4:04 pm

Re: Customize reports

Post by Klemen »

Unfortunately the only way to do it would be to code it yourself (or hire someone to do it for you), to for example lookup tickets based on email address or similar.
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alve89
Posts: 7
Joined: Mon Mar 16, 2015 3:47 pm

Re: Customize reports

Post by alve89 »

Alright, thank your for this information. So I'll customize it myself when I have some free time. :mrgreen:
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