Page 1 of 1
Error when marking as resolved with a localized language
Posted: Tue Jul 07, 2015 11:48 am
by xbach
Hi,
I've translated HESK to catalan and it worked really well untill last version. Now when I try to mark as resolved like in the image attached I get an error saying "Invalid email file".
I've checked the translated email templates and all seems ok.
Can I get some help please?
https://www.dropbox.com/s/d4hwzm3pzz34t ... d.PNG?dl=0
Re: Error when marking as resolved with a localized language
Posted: Tue Jul 07, 2015 2:22 pm
by Klemen
This probably means you are using an oudated (pre 2.6.x) "inc/email_functions.inc.php" file.
Make sure you upload all the latest version files to the server then try again.
Re: Error when marking as resolved with a localized language
Posted: Thu Jul 09, 2015 11:16 am
by xbach
Thanks for your reply Kemen,
You were right. I don't know why but I've got some previous versions php files, but it where 2.6.0, not previous. Now I've updated all of them to 2.6.4, but I get same error. Is there anything to do?
Thanks again!
Re: Error when marking as resolved with a localized language
Posted: Fri Jul 10, 2015 11:57 am
by Klemen
Can you upload your translation somewhere so I can check if the problem is there?
Re: Error when marking as resolved with a localized language
Posted: Fri Jul 10, 2015 1:14 pm
by xbach
Here you can find the translation:
https://www.dropbox.com/s/5ulqhhxjg50cemj/ca.zip?dl=0
Thanks for your attention
Re: Error when marking as resolved with a localized language
Posted: Mon Jul 13, 2015 8:15 pm
by Klemen
Your text.php file is missing line that starts with
See original English text.php, under "EMAIL SUBJECTS"
Try adding that and see if it fixes the issue.
Re: Error when marking as resolved with a localized language
Posted: Tue Jul 14, 2015 10:02 am
by xbach
It worked!
Thank you very much! I didn't see this line when I translated.
Thanks again!
Re: Error when marking as resolved with a localized language
Posted: Wed Sep 12, 2018 12:33 pm
by RyanD
Thank you very much for the useful information. I will definitely use it.
