Error when marking as resolved with a localized language

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xbach
Posts: 23
Joined: Tue Aug 17, 2010 12:07 pm

Error when marking as resolved with a localized language

Post by xbach »

Hi,
I've translated HESK to catalan and it worked really well untill last version. Now when I try to mark as resolved like in the image attached I get an error saying "Invalid email file".
I've checked the translated email templates and all seems ok.
Can I get some help please?

https://www.dropbox.com/s/d4hwzm3pzz34t ... d.PNG?dl=0
Klemen
Site Admin
Posts: 10114
Joined: Fri Feb 11, 2005 4:04 pm

Re: Error when marking as resolved with a localized language

Post by Klemen »

This probably means you are using an oudated (pre 2.6.x) "inc/email_functions.inc.php" file.

Make sure you upload all the latest version files to the server then try again.
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xbach
Posts: 23
Joined: Tue Aug 17, 2010 12:07 pm

Re: Error when marking as resolved with a localized language

Post by xbach »

Thanks for your reply Kemen,
You were right. I don't know why but I've got some previous versions php files, but it where 2.6.0, not previous. Now I've updated all of them to 2.6.4, but I get same error. Is there anything to do?
Thanks again!
Klemen
Site Admin
Posts: 10114
Joined: Fri Feb 11, 2005 4:04 pm

Re: Error when marking as resolved with a localized language

Post by Klemen »

Can you upload your translation somewhere so I can check if the problem is there?
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xbach
Posts: 23
Joined: Tue Aug 17, 2010 12:07 pm

Re: Error when marking as resolved with a localized language

Post by xbach »

Here you can find the translation:
https://www.dropbox.com/s/5ulqhhxjg50cemj/ca.zip?dl=0
Thanks for your attention
Klemen
Site Admin
Posts: 10114
Joined: Fri Feb 11, 2005 4:04 pm

Re: Error when marking as resolved with a localized language

Post by Klemen »

Your text.php file is missing line that starts with

Code: Select all

$hesklang['ticket_closed']
See original English text.php, under "EMAIL SUBJECTS"

Try adding that and see if it fixes the issue.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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xbach
Posts: 23
Joined: Tue Aug 17, 2010 12:07 pm

Re: Error when marking as resolved with a localized language

Post by xbach »

It worked!
Thank you very much! I didn't see this line when I translated.
Thanks again!
RyanD
Posts: 2
Joined: Wed Sep 12, 2018 10:42 am

Re: Error when marking as resolved with a localized language

Post by RyanD »

Thank you very much for the useful information. I will definitely use it. :)
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