Feature request: send email in case customer send new messag

[peopleinside_it]

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Hi,
will be great add also an email confirmation for when the customer add a message by reply to the ticket, this help user who don't have internet access to know they reply has been added to a ticket so they not continue to send email.

So customer open a ticket by sending an email, receve the new_ticket.txt email and if client reply to the email after some minutes what i think will be good to see implemented is a new email who alert the customer "Your reply to support request TICKET OBJECT, ID " has been noted. A support member staff will reply as soon as possible".

[Klemen]

I personally am not that fond of adding new email notifications (it could greatly increase the number of emails sent by HESK), but I guess that can be added as an option in the future.