HESK-Customer didn't read this reply yet - Not Working

[maniekandan55]

Script URL:
Version of script: Hesk-2.6.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
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Hi. All my tickets "Customer didn't read this reply yet." is not changing even i read my tickets.

Im using GMail SMTP
I created new ticket myself to my another email id as customer.
Even i opened the tickets still showing as "Customer didn't read this reply yet."

[Klemen]

Works fine in my installation and in the demo:
http://www.hesk.com/demo

You need to open the ticket from customer interface (hesk/ticket.php) to mark as read, not from admin interface (hesk/admin/admin_ticket.php).