PHPJunkyard support forum

Version of script: 2.6.2

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Obligatory field is not displayed as required. and can be left blank

any have the some problem

This is on purpose and only happens when you submit a ticket from admin interface (because staff may not always have all the customer info).

If you submit tickets from customer interface you will see the fields are required.

Thank you for your answer.

I would like to know if it is possible to display as required in the reply for a staff member ?

Unfortunately there is no "one click" way of doing it at the moment, you would need to manually add the functionality to the HESK code.