Obligatory field is not displayed as required

[arcanisgk]

Version of script: 2.6.2

Write your message below:

Obligatory field is not displayed as required. and can be left blank

any have the some problem

[Klemen]

This is on purpose and only happens when you submit a ticket from admin interface (because staff may not always have all the customer info).

If you submit tickets from customer interface you will see the fields are required.

[user_hesk]

Thank you for your answer.

I would like to know if it is possible to display as required in the reply for a staff member ?

[Klemen]

Unfortunately there is no "one click" way of doing it at the moment, you would need to manually add the functionality to the HESK code.