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Editing "Email" prompt in submit a ticket

Posted: Wed Feb 25, 2015 4:59 am
by mfdfire
Script URL: http://mooresvillefire.org/esupport/index.php?a=add
Version of script: 2.5.5
Hosting company: greengeeks
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Hello all -

I have tried researching the question, and cannot find the answer.

I have a simple request, I have been all over my php files and I cannot find where I need to edit the file. However, on my "Submit a Ticket" page, where it ask for email, the people who are submitting the ticket, are entering MY email address, thus forcing me to resubmit the ticket in their email address.

Where can I edit that text field to display "Your email" instead of just "Email"?

Thanks.

Re: Editing "Email" prompt in submit a ticket

Posted: Wed Feb 25, 2015 7:12 am
by Klemen
All the text used is in the "language/en/text.php" file, you will need to edit it there.

Just make 100% sure you save the modified file in "UTF-8 without BOM" encoding. Do NOT use Windows Notepad to edit it, but a more powerful editor that case save file correctly, such as Notepad++

Also see
http://www.hesk.com/knowledgebase/index.php?article=34

Re: Editing "Email" prompt in submit a ticket

Posted: Wed Feb 25, 2015 8:01 pm
by mfdfire
Thanks so much for your quick response...but...I have looked at all the code...have searched...but I cannot find the line that deal with renaming the prompt..... can you please tell me what line it is?

Line 1048 is the closet I have got to the fields I need.

Thanks!

Re: Editing "Email" prompt in submit a ticket

Posted: Wed Feb 25, 2015 9:17 pm
by Klemen
Line stating with

Code: Select all

$hesklang['email']
?

Re: Editing "Email" prompt in submit a ticket

Posted: Thu Feb 26, 2015 1:43 am
by mfdfire
Thanks!