Skinned pages or transferring tickets between help desks?
Posted: Thu Feb 12, 2015 9:31 pm
Hello,
We have a situation where we have customer help and support and dealer ordering. The dealer ordering could be taken by members of either organization. However, only one of the two will be doing customer help for the particular product. We already use Hesk and want to extend our usage to encompass this. Without a computer system to track all this, it is quickly becoming unmanageable.
Is there any way to set up Hesk to allow transferring tickets between help desks? Alternatively, is there any way to have two completely different skins (different URLs, perhaps), routing to the same help desk? (Possibly with a different knowledge base, though.)
Thank you.
James
We have a situation where we have customer help and support and dealer ordering. The dealer ordering could be taken by members of either organization. However, only one of the two will be doing customer help for the particular product. We already use Hesk and want to extend our usage to encompass this. Without a computer system to track all this, it is quickly becoming unmanageable.
Is there any way to set up Hesk to allow transferring tickets between help desks? Alternatively, is there any way to have two completely different skins (different URLs, perhaps), routing to the same help desk? (Possibly with a different knowledge base, though.)
Thank you.
James