Skinned pages or transferring tickets between help desks?

[JamesB]

Hello,

We have a situation where we have customer help and support and dealer ordering. The dealer ordering could be taken by members of either organization. However, only one of the two will be doing customer help for the particular product. We already use Hesk and want to extend our usage to encompass this. Without a computer system to track all this, it is quickly becoming unmanageable.

Is there any way to set up Hesk to allow transferring tickets between help desks? Alternatively, is there any way to have two completely different skins (different URLs, perhaps), routing to the same help desk? (Possibly with a different knowledge base, though.)

Thank you.

James

[Klemen]

I'm afraid there is no easy way of doing that, you would need to rewrite large portions of code to achieve something like this.

Your best bet would probably be to use two different help desks.