Before posting a question, please be sure that you have done the following:
Make sure you have the LATEST version of Mods for HESK
Make sure that you have properly read the installation instructions, and that you have actually installed mods for HESK via the /install directory
When asking a question:
Please make sure that you have provided as much information as possible, including your HESK version and Mods for HESK version.
If your issue pertains to an error message that appears when performing an action, please make sure you turn debug mode ON. This will show the actual error message that appears (such as a failing SQL query), rather than just "Problem executing SQL!".
Mike, Lead Developer of HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.