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Can't execute SQL :Please notify webmaster at support

Posted: Fri Feb 06, 2015 2:04 am
by jonamua1971
i moved my site from one server to another and am getting this error:Error:

Can't execute SQL
Please notify webmaster at support@domain.com

Re: Can't execute SQL :Please notify webmaster at support

Posted: Fri Feb 06, 2015 7:06 am
by Klemen
You probably either didn't move the HESK database or database login details have changed.

1. open hesk_settings.inc.php in a text editor
2. find:

Code: Select all

$hesk_settings['debug_mode']=0;
3. change it to:

Code: Select all

$hesk_settings['debug_mode']=1;
4. save and upload to the server
5. open HESK and you should get a better error message explaining where the error is.


Next time it would be better to follow recommended steps for moving HESK between servers:
http://www.hesk.com/knowledgebase/index.php?article=46