POP3 Download Problems

[tcpl]

Script URL: https://www.telecube.pl/helpdesk/inc/mail/hesk_pop3.php
Version of script: 2.5.5
Hosting company: -- self
URL of phpinfo.php: https://www.telecube.pl/helpdesk/phpinfo.php
URL of session_test.php: https://www.telecube.pl/helpdesk/session_test.php
What terms did you try when SEARCHING for a solution: pop3

Write your message below:
When executing the hesk_pop3.php email script from the CLI (and via a HTTP GET), we are having problems downloading emails. No emails appear in the HESK System. After enabling debug, we got the following information:

<pre>Connected to the POP3 server "mail.XXX.pl".</pre>
<pre>User "info@XXX.pl" logged in.</pre>
<pre>There are 1 messages in the mail box with a total of 2052 bytes.</pre>
<pre>Parsing message 1 of 1.</pre>
<pre>Ticket NOT inserted - may be duplicate, blocked or an error.</pre>
<br /><br />

<pre>Disconnected from the POP3 server "mail.XXX.pl".</pre>


No errors were logged in our Apache error logs.

[Klemen]

It can be one of 4 things: missing email address, missing message, returned email detected or email loop detected.

Try this:
1. backup existing inc/pipe_functions.inc.php file
2. upload this file: http://www.hesk.com/extras/pipe_debug.zip
3. repeat the previous test
4. restore original pipe_functions file

What does the error message say now?


P.s.: to not block duplicates set "Max Hits" to 0 in Admin settings > Email tab > Email loops (not recommended though).