turn off auto assign from email piping

[fbarcenas]

I turned on email piping and it takes the new emails and auto assigns them.

I think this is a feature that you should be able to turn off in the control panel. I want to keep auto-assignment on because when people selet a certain department I want to auto assign there.

The new emails coming in are getting auto assigned to people that really don't have anything to do with that email.

Would that be controlled with CATEGORY auto assignment? It's the only thing I still can't understand the mechanism for.

I'd rather the tickets created from emails be un-assigned. That way thay show up to everyone and people just pick what belongs to them or anyone can assign them to a department.

[Klemen]

The auto-assign isa global setting, it cannot be disabled for email piping only.

What you can do is edit file inc/mail/hesk_pipe.php, just under

Code: Select all

require(HESK_PATH . 'hesk_settings.inc.php');

add

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$hesk_settings['autoassign']=0;

This will override the default setting and turn auto-assign off for piped emails.