PHPJunkyard support forum

Version of script: 2.5.5
What terms did you try when SEARCHING for a solution: subject

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Is it possible to include subject text within the link provided via webform ticket entry?

It can be done using categories such as:
http://domain.com/helpdesk/index.php?a=add&catid=1

Can the same be done with subjects?

http://domain.com/helpdesk/index.php?a= ... ation_Help
http://domain.com/helpdesk/index.php?a= ... Assistance
http://domain.com/helpdesk/index.php?a= ... ike_Cheese

Is something like that possible?
I use one category but would like custom auto generated subjects depending what link a user clicks.

If subject is not an option, for me, an ever better option would be using a Custom Field

I currently have a Custom Field Select Box with (4) options.
Is there any way to select one of those automatically by including it in the web link?

This feature will be included in HESK 2.6.0 (beta will be released this month, final version in Jan/Feb 2015).

great, thank you.

I updated to 2.6.1 this morning, the upgrade was very smooth thank you.

Did the above requested feature become available? I was unable to locate it in the admin panel.

It's not in the settings, but here's a quick rundown of what you can add to the URL (separated by &):

• name: Fills in the "Name" field
• email: Fills in the "Email" field (and also "Confirm email" if set)
• catid/category: Sets the category based on its ID value
• priority: Sets the priority based on its ID value (0=low, 1=med, 2=high, 3=critical)
• subject: Fills in the "Subject" field
• message: Fills in the "Message" field
• custom1 - custom20: Fills in the custom fields based on value (for text/message fields) or based on ID (for radio, select box, and checkbox custom fields)

Perhaps this should be added to the HESK knowledgebase for easier access

That worked, thank you

Wish granted

How do I populate "Submit a ticket" form fields?