Subject included in webform ticket link?

[J_E_F_F]

Version of script: 2.5.5
What terms did you try when SEARCHING for a solution: subject

Write your message below:

Is it possible to include subject text within the link provided via webform ticket entry?

It can be done using categories such as:
http://domain.com/helpdesk/index.php?a=add&catid=1

Can the same be done with subjects?

http://domain.com/helpdesk/index.php?a= ... ation_Help
http://domain.com/helpdesk/index.php?a= ... Assistance
http://domain.com/helpdesk/index.php?a= ... ike_Cheese

Is something like that possible?
I use one category but would like custom auto generated subjects depending what link a user clicks.

[J_E_F_F]

If subject is not an option, for me, an ever better option would be using a Custom Field

I currently have a Custom Field Select Box with (4) options.
Is there any way to select one of those automatically by including it in the web link?

[Klemen]

This feature will be included in HESK 2.6.0 (beta will be released this month, final version in Jan/Feb 2015).

[J_E_F_F]

great, thank you.

[J_E_F_F]

I updated to 2.6.1 this morning, the upgrade was very smooth thank you.

Did the above requested feature become available? I was unable to locate it in the admin panel.

[mkoch227]

It's not in the settings, but here's a quick rundown of what you can add to the URL (separated by &):

• name: Fills in the "Name" field
• email: Fills in the "Email" field (and also "Confirm email" if set)
• catid/category: Sets the category based on its ID value
• priority: Sets the priority based on its ID value (0=low, 1=med, 2=high, 3=critical)
• subject: Fills in the "Subject" field
• message: Fills in the "Message" field
• custom1 - custom20: Fills in the custom fields based on value (for text/message fields) or based on ID (for radio, select box, and checkbox custom fields)

Perhaps this should be added to the HESK knowledgebase for easier access

[J_E_F_F]

That worked, thank you

[Klemen]

Wish granted

How do I populate "Submit a ticket" form fields?