Not receiving mail when I create for the customer.

[jones]

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Hello,

Why do I not receive any email when I create a case for a client.

[Klemen]

This is by design - if you create the ticket you already know there is a new ticket, so no new emails are sent.

[jones]

Hi Klemen,

Can I change it?
This is because we use the system for repair of computer and mobile phones.

And along with the goods, we mail "new_ticket_staff.txt" were printed.
So we can see the ticket number and what to do.

Jones

[Klemen]

In file "admin/admin_submit_ticket.php" you can try changing

Code: Select all

if ($ticket['owner'] && $ticket['owner'] != intval($_SESSION['id']))

to

Code: Select all

if ($ticket['owner'])

[jones]

Hi Klemen,

Have changed it. But we do not receive any mail when we create for a customer.

>When a customer creates a ticket.
I receive only an email about a case to be assigned to me.
We do not receive any mail that a ticket is created.

[Klemen]

HESK only sends notification to the assigned staff member.

If you want all staff members to receive notification, turn auto-assign tickets off in HESK settings and submit new tickets as unassigned.

[jones]

Thanks:-)