show ticket number in notification email

Helpdesk for my helpdesk software

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nicm
Posts: 5
Joined: Fri Oct 10, 2014 8:49 am

show ticket number in notification email

Post by nicm »

hi,

how can I show ticket number in notification email for users. is there any specials tags for ticket number?

thanks.
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Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: show ticket number in notification email

Post by Klemen »

There is no such tag at the moment, just tags listed here:
http://www.hesk.com/knowledgebase/index.php?article=35
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nicm
Posts: 5
Joined: Fri Oct 10, 2014 8:49 am

Re: show ticket number in notification email

Post by nicm »

is there any way to include tracking ID and ticket number in notification email?
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