Sending mail to customer but not to admin

[jessar94]

hesk send email when a submit a ticket to the customer but when i login to main mailbox i don't have any email when a ticket is submitted.

My domain is registered on one.com

Technical Information from one.com
IMAP server:imap.one.com
IMAP port: 993
POP3 server:pop.one.com
POP3 port:995
SMTP server:send.one.com
SMTP port:465

my second question is, can i use both pop3 and SMTP?

My settings i have tried is:

but it´s not working

What is wrong?

i have check Email providers and i have add this to the list:

m.one.com
imap.one.com
send.one.com
m.one.com
pop.one.com

if i check this link: https://www.one.com/en/support/guide/se ... tlook-2013

outgoing mail server is: send.one.com

I hope somebody can help me solve this problem

[Klemen]

In SMTP settings enter

SMTP server:send.one.com
SMTP port:465

Then try different combinations of "SSL" and "TLS" settings (ON-ON, ON-OFF, OFF-ON, OFF-OFF).

But based on the SMTP log it looks like port 465 is blocked on your server. Ask hosting company to open port 465 in firewall.

[jessar94]

In SMTP settings enter

SMTP server:send.one.com
SMTP port:465

Then try different combinations of "SSL" and "TLS" settings (ON-ON, ON-OFF, OFF-ON, OFF-OFF).

But based on the SMTP log it looks like port 465 is blocked on your server. Ask hosting company to open port 465 in firewall.

I have same problem on hotmail and gmail.




I have look at: http://www.hesk.com/knowledgebase/?article=72

[Klemen]

Like said, this means the PORTS are blocked on your server. Ask your hosting company to unblock them.

[jessar94]

Like said, this means the PORTS are blocked on your server. Ask your hosting company to unblock them.

The problem was that. My web hosting was at one.com

All SMTP servers is by default blocked.
except their own.
So i change the webhosting and now i have a account on Binero and it´s working very good.

but i have a last question.
Where can i find the file/files with this information:
Website title:
Website URL:
Webmaster email:

Database host:
Database name:
Database username:
Database password:
Table prefix:

So i can backup the file.

Thanks, Verry good support in this forum

[Klemen]

All the settings on the Settings page are stored in file "hesk_settings.inc.php"