New ticket for existing customer

[loupo]

Hi there, very good product.
Is it possible to create new ticket for existing customer without retype name, email, some others custom fields in customers details (like phone, mobile phone or steet address) if customer is already in our hesk database??
I am using Hesk for hardware support so each customer can brink me 5 or more devices per month.
Why retype all fields about customer details? My focus should be in hardware details.


Thanks in advance
Nikos

[Klemen]

No, at the moment it is not possible to lookup old customer info from the database because HESK doesn't use customer accounts.