Plain Text - Imported email

[bastiaan.c]

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Hi,

If an email is imported into HESK > the text is converted in plain text if it wasn't already
My problem now is > That is comes in like this:

FREE Bowling – Single Airman Pre Labor Day Special!

All Single Airman are invited to enjoy free bowling and food specials
at the Ramstein Bowling Center on Friday, August 29th from 2000-2300.
All 30 lanes will be available, along with FREE shoe rentals! All you
have to do is “Show Up” and bowl. For more details, please call
0xxx-47-xxx.



Ii would like to have it like this:

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FREE Bowling – Single Airman Pre Labor Day Special!

All Single Airman are invited to enjoy free bowling and food specials at the Ramstein Bowling Center on Friday, August 29th from 2000-2300. All 30 lanes will be available, along with FREE shoe rentals! All you have to do is “Show Up” and bowl. For more details, please call xxx-47-xxx
Is this something that can be done?

Thanks for all you do

[Klemen]

This probably happens because the HTML part of the email has newlines hard-coded.

You can send a sample email that gets formatted like this to pop3test AT hesk and I will have a look.

[bastiaan.c]

Ok, a have sent the email

[Klemen]

Just as I though - if you look at the email source you will see these lines are here because the email contains <br> tags in those spots.

I'm afraid there is no reliable solution here; you could modify the function that converts HTML to text to convert <br> to space instead of new line, but there is no way of telling HESK which <br> tags are desired (new lines on purpose) and which generated by email client.

If you want to try this anyway, you can try changing file inc/mail/email_parser.php - find the second line that contains this code:

Code: Select all

// <br>

and in this line change

Code: Select all

"\n",

to

Code: Select all

" ",

Of course, this will only effect new emails, not existing ones.

[bastiaan.c]

Is it line 565 ?

Code: Select all

        "\n",                                   // <br>

I changed it into

Code: Select all

        " ",                                   // <br>

but it did not do anything

If I send new emails, the problem remains the same

[Klemen]

I checked it again and it won't work like that, because the lines are also broken with newline chars and HESK doesn't have a way of determining which newline chars to keep and which to remove.

I'm afraid I don't see a way around it (except creating some complex code to parse the HTML and clean newline chars and <br> from where it isn't needed).