Email Piping: use original sender when email is forwarded

[lb123]

Hello,

I have a lot of customers who email me instead of the support email. I would like to simply reply to the customer and cc our support email with something like "I have forwarded your request to the support team. You should receive your support ticket soon." Ideally, the email piping code would recognize that I'm creating the ticket on someone else's behalf and associate it with their email address.

Is this possible without modifying the code?

[grandfso]

If you're using Outlook, then you could create a folder named for example "Create_tasks" and then set up a rule to REDIRECT the mail from that folder to your HESK inbox.

Please note that redirect is different than forward

Code: Select all

Message redirection    When a rule automatically redirects a message you receive, it also leaves a copy in your Inbox or in the folder to which the message was originally delivered. The rule then sends the message, unchanged, to the account specified by the rule. To the recipient, the message appears as though it came directly from the original sender. There is no indication that the message was delivered by way of your account.

cheers

[lb123]

Interesting approach. I don't use Outlook but some of my colleagues do. I'll pass on the info.