HESK Integration

[misysdsb]

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We've been using HESK to manage our support tickets for a couple of years and we really like it.

We are currently developing a new Saas product and we'd like to integrate HESK into it. Instead of sending emails to the end user, our adaptation of HESK would allow the user to post support tickets from a message center built into the product.

We DO NOT want to change HESK functionality in any way. But we want to open tickets and display tickets programmatically. This would require reading and writing the appropriate tables in the HESK database.

To my knowledge, there is no HESK API. Short of hacking HESK the hard way, is any information available that would help our developers?

TIA...

[Klemen]

Correct, there is no API for HESK, you will need to do the integration the hard way.

You will need to insert new tickets to the "hesk_tickets" table, attachments to the "hesk_attachments" and responses to the "hesk_replies" table.

Unfortunately there is no integration documentation available, but examining the HESK code should give your developers a good idea of how HESK does that, everything is done in a simple way (along with the HESK's keep it simple policy).