How to cancel e-mail notification

[Ivos]

how to cancel please e-mail notification when a new message (email)?
We use only the email.
The client sends an email, pop3 pull into the system and arrive more and more emails. thank you

[Klemen]

it is probably a loop being created.

If the email address you use to create tickets (email account you connect to with POP3 fetching) is for example "SUPPORT@yourdomain.com" make sure no HESK user has "SUPPORT@yourdomain.com" email address set.

Each notification to SUPPORT@yourdomain.com will be turned into a ticket, then notified again, turned into ticket again, ...