URL will not auto return

[dr_patso]

hesk 5.3.1

Once in a while I'll have a ticket look completely warped in hesk (super wide). It will not auto return URLs. Below is an example of a URL in the tickets body/message that causes the problem.

u=ftp://ftp.xx.xx.com/

Is there something in there not allowing hesk to auto return?

[Klemen]

You mean the URL doesn't get clickable?

In your example, the problem is "u=" at the start of the URL, because of this it is not a valid URL.

If you paste everything except "u=" (start with "ftp://") it should work fine.

[dr_patso]

Sorry Klemen, and thank you! Let me try to be more clear. I'm not worried if the URL is a link or not in the body. The problem is it won't auto-return and the URL is so long it makes the view ticket page extremely wide. I suppose this is pretty standard issue with text when there aren't any spaces.

EDIT: link to image included as well, width of image is cut in the post.
EDIT 2: this is a piped ticket

http://i.imgur.com/oBr6jFo.png


6659

[Klemen]

Ah, so you mean the URL doesn't break into multiple lines?

I can't seem to duplicate the issue on my server, the URL always breaks down into multiple lines and doesn't stretch the window.

What browser are you using? I tested in FireFox and IE and both wrap long URLs in multiple lines.

[Klemen]

Also you can try turning the "Short links" feature ON in HESK settings (Admin panel > Settings > Help Desk > Features > Short links: ON) which will shorten long links (longer than 70 chars) in new tickets/replies.