Getting "Session has expired" often -How increase length?
Posted: Wed May 07, 2014 4:35 pm
I'm running the current version of Hesk 2.53, I'm hosted by Softlayer.
Too often when I open a ticket to respond to and then get distracted by a phone call or something, by the time I click "Submit" on the finally finished ticket 30 minutes later or so I get a "Session has expired" message and can't hit the back button to get back to what I wrote to recover my response. (Frustrating)
Is Hesk purposefully set to expire the session after 30 minutes of activity? If so, do I have the ability to lengthen the session time to avoid having this happen in the future?
Thanks in advance.
Too often when I open a ticket to respond to and then get distracted by a phone call or something, by the time I click "Submit" on the finally finished ticket 30 minutes later or so I get a "Session has expired" message and can't hit the back button to get back to what I wrote to recover my response. (Frustrating)
Is Hesk purposefully set to expire the session after 30 minutes of activity? If so, do I have the ability to lengthen the session time to avoid having this happen in the future?
Thanks in advance.