Email piping - error returned

[afra]

Version of script: 2.5.2
Host: shared host

Hello,

I did all the necessary settings to use Hesk email piping and read all the related posts about bouncing emails in this forum but still I couldn't find my solution.

Background:
1- I send an email to target email (suppurt@******.com);
2- The ticket is inserted to the database correctly;
2- The notification emails are sent to the ticket sender and staff;
3- Unfortunately, a bouncing email is sent for the ticket sender by below details:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/******/public_html/support/inc/mail/hesk_pipe.php
generated by support@******.com

The following text was generated during the delivery attempt:

------ pipe to |/home/******/public_html/support/inc/mail/hesk_pipe.php
generated by support@******.com ------


------ This is a copy of the message, including all the headers. ------
...

Could you please help me to resolve this problem?

Thank you in advance
Regards

[Klemen]

This happens because your server generates this message when piping to a script and the mail server thinks it's a fatal error:

Code: Select all

------ pipe to |/home/******/public_html/support/inc/mail/hesk_pipe.php
generated by support@******.com ------

Not sure why the message is generated, but it is not HESK related; if you pipe to any PHP script the same thing will be generated. You will need to check your server config and that is not something I can help with.

Alternatively you can try POP3 fetching instead of email piping, POP3 fetching works differently any will not be affected by any messages generated by your server.

[afra]

Thank you for your kindly reply...