New version of HESK: 2.5.2

[Klemen]

HESK has just been updated to version 2.5.2

UPDATE FROM VERSION 2.5.1:
1. Download HESK 2.5.1 to 2.5.2 patch
2. Read HOW TO INSTALL.html

UPDATE FROM VERSION 2.5.0:
1. Download HESK 2.5.0 to 2.5.2 patch
2. Read HOW TO INSTALL.html

UPDATE FROM OLDER VERSIONS:
1. Download Full installation file
2. Open docs/step-by-step-guide.html and read instructions under "Upgrading from old versions"


CODE CHANGES IN 2.5.2:
If you have a customized version of HESK 2.5.1 you can apply the code changes yourself:
HESK 2.5.1 to 2.5.2 unified file

If you have a customized version of HESK 2.5.0 you can apply the code changes yourself:
HESK 2.5.0 to 2.5.2 unified file

In the download you will find 1 new file and a list of changes in unified format:
http://en.wikipedia.org/wiki/Diff#Unified_format
http://www.gnu.org/software/diffutils/m ... ormat.html

In short: remove lines starting with -, add lines starting with +, ignore other lines.


If you have problems with version 2.5.2 please open a new topic, do not reply here!


Changes in 2.5.2:
- reports now include "Time worked" summary
- modified sorting by "Last Replier" field. Staff will be sorted first (by ID), then customers by name
- fix: toggling limit of categories and features for users should be controlled by selected admin value
- fix: checking if temporary file exists may cause problems with open_basedir in effect
- fix: disabled attachments in version 2.5.x don't load all required functions
- fix: knowledgebase categories have problems with % char in their name
- fix: anti-SPAM question doesn't accept 0 as a valid answer
- updated TinyMCE to 3.5.9