(BUG) Problem with attachment form ticket

[PeopleInside]

Script URL: supporto.peopleinside.it
Version of script: 2.5.1
Hosting company: //
URL of phpinfo.php: //
URL of session_test.php: //
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When you open a ticket (customer) and write a lot of message for the ticket then you attach to ticket a big attachment more than allowed size after the full upload customer are redirect to a error message page "Attachments are too big" and then there is Back button BUT if you click on the back link all text written before are lost.

I think maybe this problem can be solved by putting the error message for too big file in the same page as ticket or check before accept upload of file.

[Klemen]

You probably mean this error:

You probably tried to submit more data than this server accepts.

Please try submitting the form again with smaller or no attachments.

This happens when the HTTP POST (all data you post to the server) is too big than what your server allows.

The server stops accepting data after the max_post_size PHP configuration is reached and any other information is lost (rejected by the server) hence it cannot be displayed.

The only way to fix it is to increase the max_post_size limit in your PHP configuration (php.ini) as it cannot be detected before submitted.

[PeopleInside]

Thank you for your reply.
The error message you showed me is correct. (it's the correct translating in english from my language)

I will try to fix the post memory problem with my host in this day, i'm having some issue on my hosting in this day.

My hosting don't alow me to change php.ini but i'm asking to the staff.

Some time i have see in some website when you select a file the webpage check the dimesion of upload before it began. I think if you wrote me there are no possibility to do this is no possible, at the moment, doing this with php language.

Thanks.

[Klemen]

Correct, PHP is a server-side language and the HTTP post is terminated by the server before PHP receives information about the file.

It may be possible to do some basic validation with Javascript if the browser supports it, but it is not reliable and easily tampered with.