Email web link

Helpdesk for my helpdesk software

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drifting
Posts: 2
Joined: Wed Aug 14, 2013 9:30 am

Email web link

Post by drifting »

Script URL: local
Version of script: 2.5.1
Hosting company: local
URL of phpinfo.php: local
URL of session_test.php: local
What terms did you try when SEARCHING for a solution: Weblink in Email, modify outgoing email template.

Write your message below:

This is probably going to be a simple one. As I am just testing this (And I might add is fantastic) I am sending out test emails and the local address is sent :-
http://10.0.0.1/helpdesk/ticket.php?tra ... resh=95051
Where does it get that address from? and can I change it to reflect an external IP? I assume it was one of the link settings, but did not want to break anything till I had a better understanding of what I was doing.

Paul
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Email web link

Post by Klemen »

The "Help Desk URL" setting is used when generating links (Admin panel > Settings > Help Desk tab).
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