POP3 fetching Cron Job No email confirmation new ticket

[Cosmos]

Hi

I have POP3 fetching activated working like a charm when I access the script: hesk_pop3.php in my web browser. including sending the confirmation email for new ticket.

after I create a cron job in cpanel:
/usr/local/bin/php -q /home1/XXXXXXXXX/public_html/helpdesk/inc/mail/hesk_pop3.php

They system do not send out a confirmation email for new ticket, everything else stills works.

Would like to know if anyone have a solution for this?

Regards / Cos

[Klemen]

When the Cron job is run the script (PHP itself) is probably run under a different user which is causing (configuration?) problems.

If your HESK sends emails using the PHP mail() command (see Admin panel > Settings > Email tab) you may want to try configuring HESK to send mail using a SMTP server instead - that should work no matter how your server has PHP and accounts configured.

[Cosmos]

Hi

Thanks that did the trick, great product, super support.

Will by a license next week...


Regards / Cos