PHPJunkyard support forum

I just installed version 2.5, and have been playing around with it. It seems like a great product that should work out pretty well for our use. I do have some questions about the email notifications, though.

I currently have "Auto-assign tickets" set to off. For testing purposes, I have two administrator accounts loaded in the system. Both accounts have all check boxes selected in terms of notifications.

When I open a ticket, both admin accounts receive an email. That is fine. I want all admins to be alerted to new tickets. However, closing a ticket just sends a notification to the person who opened the ticket. It would be nice to have all admins receive a notification as well, to let everyone know that the ticket has been closed. What is the best way to accomplish that?

On the same token, when I open a ticket, there is a link at the top to "mark as resolved". Or I can change the status to "resolved" on the right side. Performing either action does not seem to send an email to any party - not even the person who opened the ticket. Is that correct?

Sending an email to all admins after a ticket is resolved is usually not desired behavior. To achieve this you would need to modify the code to the extent beyond the support I provide here (you will probably need to hire a developer).

And correct, closing tickets by clicking the links doesn't send an email notification. This might change in the future though as it has been requested by several users.

Thanks for the reply.