Questions about email notifications

[donfrankrice]

I just installed version 2.5, and have been playing around with it. It seems like a great product that should work out pretty well for our use. I do have some questions about the email notifications, though.

I currently have "Auto-assign tickets" set to off. For testing purposes, I have two administrator accounts loaded in the system. Both accounts have all check boxes selected in terms of notifications.

When I open a ticket, both admin accounts receive an email. That is fine. I want all admins to be alerted to new tickets. However, closing a ticket just sends a notification to the person who opened the ticket. It would be nice to have all admins receive a notification as well, to let everyone know that the ticket has been closed. What is the best way to accomplish that?

On the same token, when I open a ticket, there is a link at the top to "mark as resolved". Or I can change the status to "resolved" on the right side. Performing either action does not seem to send an email to any party - not even the person who opened the ticket. Is that correct?

[Klemen]

Sending an email to all admins after a ticket is resolved is usually not desired behavior. To achieve this you would need to modify the code to the extent beyond the support I provide here (you will probably need to hire a developer).

And correct, closing tickets by clicking the links doesn't send an email notification. This might change in the future though as it has been requested by several users.

[donfrankrice]

Thanks for the reply.