To enable this editor for creating/editing tickets, see this thread here:
viewtopic.php?f=13&t=4572
But the thing is, the editor interface will be displayed always only in English.
To display the editor also in your language (the world is a bit bigger and some people do not know/understand English), follow these steps:
Step 1:
download your language from the TinyMCE language page (here version 3.x Hesk is still - as of 2.5.0 - using):
http://www.tinymce.com/i18n3x/index.php ... ad&pr_id=1
Step 2:
edit your language file ../language/YOUR_LANGUAGE/text.php and look for:
Code: Select all
$hesklang['EMAIL_HR']=".....";
add following new variable/value right after the completeline (here de because I use German as language):
Code: Select all
// used for TinyMCE
$hesklang['LANG'] = 'de';
E.g. de = German, en = English, etc.
You have to look inside the editor language pack for that abbreviation.
Step 3:
edit ../admin/manage_knowledgebase.php and look for (inside the tinymce init script):
Code: Select all
convert_urls : false,
Code: Select all
language : "<?php echo $hesklang['LANG']; ?>",
Now your editor should speak your language.
If you use the editor also at the tickets, you have to adopt there also the script.
Note: if you are using more languages you have to adopt each language file and add the language code from above into it.
Otherwise the editor will make 'troubles'.