Admins do not receive e-mail when a ticket is opened

[maurelio]

Hi,

What should I set in HESK that all Directors receive an email whenever a ticket is opened?

As it is only the user who opened the ticket is getting the message and I need administrators also receive without having to stick with the program open to see if there is any new ticket open.

thank you

Marco Aurelio

[Klemen]

You need to set "Auto-assign tickets" off in HESK settings. If a ticket is assigned to a person (automatically) after being submitted, only the assigned staff member will receive notification.