Reassign ticket if unattended
Posted: Thu Apr 04, 2013 6:16 am
Can tickets be re-assigned to next staff if they are unattended for x hours?
Thanks!
Thanks!
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Re: Reassign ticket if unattended
Posted: Thu Apr 04, 2013 2:31 pm
At the moment no, this is not supported by HESK.
Re: Reassign ticket if unattended
Posted: Thu Apr 04, 2013 4:54 pm
Thanks, guess I will make that as a feature request 