Reassign ticket if unattended

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
curiosus
Posts: 11
Joined: Wed Oct 24, 2012 4:57 pm

Reassign ticket if unattended

Post by curiosus »

Can tickets be re-assigned to next staff if they are unattended for x hours?
Thanks!
Top
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Reassign ticket if unattended

Post by Klemen »

At the moment no, this is not supported by HESK.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Top
curiosus
Posts: 11
Joined: Wed Oct 24, 2012 4:57 pm

Re: Reassign ticket if unattended

Post by curiosus »

Thanks, guess I will make that as a feature request :-)
Top
Post Reply

Return to “Hesk - helpdesk software”