Suggestion: button with link to public version article
Posted: Fri Mar 22, 2013 1:16 am
Version of script: 2.4.2
Suggestion: When an admin manages the Knowledge base, have a button with the link to the public version of the article.
Example: When the admin manages the KB, there are links to move the article up/down, make it sticky, and view the article from the private URL. Add a button with the public URL so that the admin can quickly copy the URL for inserting into a ticket response.
Why? I often want to provide the customer with the URL to an article. After searching the KB for the article number, I then copy the URL and have to manually edit it to remove the all the admin/private parameters in order to create a public URL which I can give to the user.
It is easy to copy a URL, so this does not need to be any more complicated than adding a "View public article" button. An enhancement to this would be that, when the admin clicks the button, the URL plain text appears in a text field for copying.
Suggestion: When an admin manages the Knowledge base, have a button with the link to the public version of the article.
Example: When the admin manages the KB, there are links to move the article up/down, make it sticky, and view the article from the private URL. Add a button with the public URL so that the admin can quickly copy the URL for inserting into a ticket response.
Why? I often want to provide the customer with the URL to an article. After searching the KB for the article number, I then copy the URL and have to manually edit it to remove the all the admin/private parameters in order to create a public URL which I can give to the user.
It is easy to copy a URL, so this does not need to be any more complicated than adding a "View public article" button. An enhancement to this would be that, when the admin clicks the button, the URL plain text appears in a text field for copying.