Suggestion: button with link to public version article

[srumberg]

Version of script: 2.4.2

Suggestion: When an admin manages the Knowledge base, have a button with the link to the public version of the article.

Example: When the admin manages the KB, there are links to move the article up/down, make it sticky, and view the article from the private URL. Add a button with the public URL so that the admin can quickly copy the URL for inserting into a ticket response.

Why? I often want to provide the customer with the URL to an article. After searching the KB for the article number, I then copy the URL and have to manually edit it to remove the all the admin/private parameters in order to create a public URL which I can give to the user.

It is easy to copy a URL, so this does not need to be any more complicated than adding a "View public article" button. An enhancement to this would be that, when the admin clicks the button, the URL plain text appears in a text field for copying.

[deserteagle369]

my idea is drag and drop when kb suggestion article show up while admin type in new ticket.

if the article can answer the ticket drag it to the reply msg.

similar situation, I think it can be done by jquery UI, but no time to do it.