Suggestion: Save response as "draft"

[srumberg]

Version of script: 2.4.2

Be able to save response as a "draft" instead of sending it.

Why? In case the answer is incomplete, i.e., the admin wants to add more info later after researching the issue, etc.

This would also be an alternative to the feature I suggested to be able to embargo (not send) responses outside of set business hours.

[Klemen]

Indeed a good suggestion worth implementing.

P.s.: I read all suggestions to the feature suggestions forum, I usually just don't send feedback directly there. I do however check the forum every time I plan development or new functionality for HESK.

[srumberg]

Thank you. The UserVoice forum seemed less active and I didn't get a response, so that's why I posted in both places.

[Klemen]

Well that forum is just for me to easier track and manage suggestions when developing HESK, I don't really post there much.