Hesk POP3 fetching old messages...URGENT

[JWilliams]

Hi,

Hesk is fetching old messages with POP3. I have turned off the POP3 fetching and it is still processing old ones from somewhere.

Where does it hold the emails that it is currently processing? Is there a way to stop it from creating tickets from emails automatically so it will stop importing the older messages?

I keep deleting them and it keeps putting them back.

I have turned on the email notification when a new ticket is created. I am worried that our customers are getting flooding with this old ticket assigned messages and getting them multiple times when it keeps reimporting the same messages over and over.

How do I fix this... Please help

[Klemen]

HESK doesn't fetch messages automatically, you will need to disable the Cron job (scheduled task that you setup) that is calling the hesk_pop3.php script.