Feature suggestion: link to most recent post

[srumberg]

Version of script: 2.4.2

SUGGESTION: In the ticket notification email sent to the admin (i.e. 'A customer has just replied to ticket...'), it would be great to link directly to most recent post, e.g.:

Code: Select all

http://www.mydomain.com/support/admin/admin_ticket.php?track=AXB-N35-SV26&Refresh=18568#last

WHY? It would be nice to click the link and be taken directly to the most recent posting. I often view tickets from my mobile phone and have to manually scroll, scroll, scroll down to the bottom of the ticket to see the customer's reply, especially when it's a ticket with many replies back and forth. (My phone does have a hotkey to "go to bottom of web page" but that takes it too far down, past the post, and I have to scroll up -- same problem.)

To implement this would require just:
- add an anchor "#last" to the display of the ticket, and
- add "#last" to the URL provided in the email

A variation would be to offer TWO links in the admin email notification, the link as it currently is to "View the ticket" and a new link to "View last entry".

Whatchya think?

[Klemen]

Sounds good, will probably include this in 2.5!