Display the number of views of the knowledge base in private

Helpdesk for my helpdesk software

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wed
Posts: 29
Joined: Sat Nov 12, 2011 7:15 am

Display the number of views of the knowledge base in private

Post by wed »

hello
I'm in version 2.4.1
I first thank yours Klemen support for this solution which works relatively well.
Hesk user since a long time and I am fully satisfied with the solution

I meet a minor concern :)


when I put items in the knowledge base in private mode
the number of displays Viewed Articles in the private mode is not displayed when a staff member consults Article

display the number of articles in the knowledge base helps a lot to highlight certain item

is the same in the category list
we see no item number in the category in private mode



is a concern that is known or will not want to display?

thank you for your response

wed
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Display the number of views of the knowledge base in pri

Post by Klemen »

Yes, the private articles aren't being tracked the same way like public ones.

I will see if I can fix this for 2.5 as it will take quite some modifications, not a quick fix I can post here.
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