Reply to more than one email

Helpdesk for my helpdesk software

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lupo23
Posts: 1
Joined: Sat Jan 12, 2013 4:14 pm

Reply to more than one email

Post by lupo23 »

I'm a new user of HESK and wanted to know if it was possible to reply to more than one email from the admin panel?
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Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Reply to more than one email

Post by Klemen »

No, you can only reply to one mail (ticket) at once.

However, if you need to post similar replies to several people you may utilize Canned responses to write response templates.
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