Canned Responses for Different Categories

[ghooke]

Is there a way to set up ‘canned responses’ based ‘Categories’

I have 5 products which I’ve set up as ‘categories’

When I create canned responses for my different products, I have to put all the canned responses I write for ALL products into one long list, under ‘Canned Responses’ and finding the relevant ‘canned response’ for a specific product is a real pain

Any suggestions please

Glen

[Klemen]

No, not at the moment I'm afraid, but will be considered for future releases.

Currently your best option is to for example start canned responses title with category name:
SALES - How to send an invoice
SALES - reply to Item not received
OTHER - info about newsletter

etc..

I know it's not perfect, but could help finding them.