link target

[Helpit]

Script URL: http://www.helpmecomputers.com.au/workshop.html
Version of script:
Hosting company: Digital Pacific
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: link, url, target, page, KB, article

Write your message below:

If a user searched KB and finds result then click result it opens in a new window can this be altered to open in the parent or self etc.?
I should add that the script is being run inside a frame on our site works well except for above issue, great product.

[Helpit]

Disregard problem solved....

[Klemen]

For those having the same question, try this:

1. backup existing files
2. open inc/common.inc.php in a text editor
3. find

Code: Select all

'<a href="' . $completeUrl . '">'

and modify it to

Code: Select all

'<a href="' . $completeUrl . '" target="_blank">'

4. save, upload and test

* Note * This will only effect new tickets and articles, not existing ones.

[IgorHS]

This is does not work for Hesk 2.5.3, since inc/common.inc.php does not contain the $completeUrl variable.

[Klemen]

In 2.5.x find this code instead in inc/common.inc.php:

Code: Select all

"$whitespace<a href=\"$url\"$class>$text</a>$append";

Replace it with:

Code: Select all

"$whitespace<a target=\"_blank\" href=\"$url\"$class>$text</a>$append";

Also, for the short links function find

Code: Select all

"<a href=\"$1$2\">$2</a>"

and change it to

Code: Select all

"<a target=\"_blank\" href=\"$1$2\">$2</a>"

[IgorHS]

Thank you, it works. But you should escape the " symbol in the code.

[Klemen]

Yes, correct, fixed now.