hesk dont send email to administrator

[abdullahguney]

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When a user support request e-mail admin at Heskin it does not. Comes from the user. Is there a setting on this

[Klemen]

Sorry, but I am not sure what you mean? Could you explain it a bit more please?

[abdullahguney]

when a user create a new ticket, the e-mail is sent only the user. But I want that, the e-mail will sent to administrator.

[abdullahguney]

Sorry, but I am not sure what you mean? Could you explain it a bit more please?

when a user create a new ticket, the e-mail is sent only the user. But I want that, the e-mail will sent to administrator.

[Klemen]

Email IS sent to administrator as well! However, if you have auto-assign ticket set to "ON" in settings, only the ASSIGNED staff member will receive email, not everyone.